Refund policy

Refund Policy

Last updated: July 20, 2026

1. Order Cancellation Before Shipment

You may cancel your full order for a 100% full refund at any time before we process and ship your parcel. No service fee or deduction will be charged for pre-shipment cancellation. Please submit your cancellation request via Contact Us page or WhatsApp within 24 hours after payment for fast processing.

2. Return & Exchange Window After Delivery

We accept undamaged product returns and exchanges within 15 calendar days after you sign for the package. Eligibility requirements for returns:

  • All sticker sheets, original OPP packaging must be intact, unused, no scratches, stains or missing pieces.
  • Products cannot be damaged by personal use, improper pasting or self-modification.

3. Shipping Cost Responsibility for Returns

  • If return is caused by our error (wrong item, missing sheets, factory defective stickers): We fully cover return shipping fee and resend new goods free of charge.
  • If you return goods for personal reasons (unsuitable pattern, changed mind): You are responsible for all return shipping fees. Original delivery charge will not be refunded.

4. Damaged / Defective Item Reshipment Rule

If your stickers arrive broken, bent, faded or with printing defects when delivered:

  1. Send clear photos/videos of damaged products and outer package to our customer service within 48 hours of receipt.
  2. We offer two solutions for your choice: full refund of defective items OR free reshipment of new replacement stickers, no extra cost for you.

5. Refund Processing Time

Once we receive and inspect your returned package, refunds will be issued to your original payment account (PayPal) within 3–5 business days. Bank transfer delays caused by payment providers are not under our control.

6. Non-Refundable Situations

  • Products damaged after long-term use, artificial scratch, water soaking;
  • Orders exceeding the 15-day return window;
  • Bulk customized mixed sticker packs with personalized requests.