Información de contacto
Contact Us
Last Updated: July 20, 2026
Business Identification (EU Compliance Required)
Trade Name: Yoyo-shop Official Contact Email: info@yoyoshopo.com Registered Operating Address: 12th Floor, No.869 Hanghai East Road, Zhengzhou City, Henan Province, China
Customer Service Contact Channels
- Business Email: info@yoyoshopo.com We will reply to all emails within 12 business hours. Please attach your order number and relevant pictures for faster resolution of after-sales problems.
- WhatsApp Support: [Fill in your WhatsApp number here] Available for order tracking, refund applications, product consultation during working hours.
- Website Internal Message You can send messages through the site’s built-in message function on any product page, we will reply within 8 working hours.
Customer Service Working Hours (GMT+8 China Standard Time)
Monday to Friday: 09:00 - 18:00 Weekends & Chinese Public Holidays: Offline Messages sent on rest days will be processed on the next working day.
Scope of Support
- Order logistics tracking & delivery delay inquiries
- Return, exchange and refund applications
- After-sales for damaged, missing or incorrect items
- Payment checkout failure assistance
- Wholesale bulk order cooperation consultation
- Product material, size and decoration usage questions
Return Mailing Address
All returned goods must be sent back to our warehouse address: 12th Floor, No.869 Hanghai East Road, Zhengzhou City, Henan Province, China We cannot process refunds or exchanges if returned parcels arrive at an incorrect address.
Tips for Faster Support
When contacting us about your order, please provide your order ID, which can greatly shorten our processing time for your request.